Overview

At The Pet Solutions, we partner with various brands to bring you the best pet products. As an affiliate marketing website, our refund and returns policy is based on the policies of our partner brands. Each brand has a customer-friendly return and refund strategy to ensure customer satisfaction.

Since we do not sell products directly, returns and refunds are handled by the respective partner brands. If you wish to return a product or request a refund, please refer to the return policy of the specific brand from which you made your purchase.

General Return Guidelines

  • Most partner brands offer a return window of 30 days from the date of purchase.
  • Items must be unused, in their original condition, and in the original packaging.
  • Some products, such as perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases, may be non-returnable.
  • Additional non-returnable items may include:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  • A receipt or proof of purchase is required to process a return.

Refund Process

  • Once your return is received and inspected by the partner brand, you will be notified of approval or rejection.
  • If approved, the refund will be processed according to the brand’s policy, typically via the original payment method.
  • Processing times for refunds may vary depending on the brand and financial institutions.

Exchanges

  • Exchanges are subject to the individual brand’s policy.
  • Most brands will only replace defective or damaged items.
  • If you need an exchange, refer to the brand’s return process or contact us for assistance.

Gifts

  • If the item was marked as a gift and shipped directly to you, the brand may offer a gift credit for the return.
  • If the item was purchased by the gift giver and shipped to them first, the refund may go to the original purchaser.

Shipping Returns

  • Returns should be sent to the brand’s designated return address.
  • Customers are usually responsible for return shipping costs, which may be non-refundable.
  • Using a trackable shipping service or purchasing shipping insurance is recommended for higher-value returns.

Need Help?

If you have questions regarding refunds and returns, feel free to contact us at info@thepetsolutions.com, and we will help guide you to the appropriate partner brand’s support team.